Ivory Lane Insiders Loyalty Program

Welcome to the exclusive Ivory Lane Insiders Club! Please see below for more information about your loyalty program.

FAQ

How Do I Participate?

Joining is easy! Just click on the green "Rewards" tab or click here to get started. Once you're registered you'll have the opportunity to take part in all of the exciting ways we currently offer to earn points!

How Can I Earn Points?

You earn points by making purchases, product reviews, social media follows, or participating in any of our other innovative promotions we offer from time-to-time! Simply click on the 'Rewards' tab to sign-up/login to view and take part in our current opportunities. In addition, make sure to check back often, as we're adding great new ways for you to earn points all the time!

What Can I Redeem My Points For?

Any in-stock product from our entire store!

How Do I Redeem My Points?

Exchanging your points for great rewards couldn't be easier! Simply click on the green "Rewards" tab to view all of our great reward options and click the 'Redeem' button to redeem your reward.

How Do I Check My Points Balance?

Your up-to-date points balance is always displayed in the rewards popup.

Does It Cost Anything To Begin Earning Points?

Absolutely not! Sign up is 100% free.

Do I Have To Enroll Or Register In Individual Promotions?

Once you register for an account, you're all set – we don't require you to register for individual promotions in order to be eligible. Just fulfill the requirements of a promotion, and we'll post the points to your account immediately!

How Long Will It Take For Points To Post To My Account?

You should receive points in your account very quickly, often instantly, once you complete a promotion!

Do My Points Expire?

Nope! Your points will never expire.

What Happens To My Points If I Make A Return or Exchange?

Points earned when making a purchase are based on the total price you paid for the order (excluding shipping and taxes). When you return or exchange an item, your earned points for that order will be adjusted to reflect the new final total price.

How Do I Contact Support If I Have Questions About My Points?

Our team is ready and waiting to answer your questions about our rewards program! Just send us an email and we'll be in touch.

I'm Very Close To Earning A Reward. Can I Buy Extra Points To Get There?

Sorry, at the moment we don't have the ability to sell you points.

What If I Don't Want To Receive Promotional Emails?

From time to time, you'll receive program-related emails from us. If you'd prefer to not receive those types of emails anymore, just click the 'Unsubscribe' button when you receive your next email.