Ivory Lane Insiders Loyalty Program

What Can I Redeem My Points For?

Any in-stock product from our entire store! Please note that your points have no cash value and can only be redeemed for discount coupons on Ivory Lane Boutique store products.

How Do I Redeem My Points?

Exchanging your points for great rewards couldn't be easier! Simply click on the green "Rewards" tab to view all of our great reward options and click the 'Redeem' button to redeem your reward.

How Do I Check My Points Balance?

Your up-to-date points balance is always displayed in the rewards popup.

Do My Points Expire?

Yes your accumulated points will expire if you do not make a purchase within 12 months of your last purchase. Purchases where the full order is refunded do not count as a purchase. 

What Happens To My Points If I Make A Return or Exchange?

Points earned when making a purchase are based on the total price you paid for the order (excluding shipping and taxes). When you return or exchange an item, your earned points for that order will be adjusted to reflect the new final total price.

How Do I Contact Support If I Have Questions About My Points?

Our team is ready and waiting to answer your questions about our rewards program! Just send us an email and we'll be in touch.

I'm Very Close To Earning A Reward. Can I Buy Extra Points To Get There?

Sorry, at the moment we don't have the ability to sell you points.

What If I Don't Want To Receive Promotional Emails?

From time to time, you'll receive program-related emails from us. If you'd prefer to not receive those types of emails anymore, just click the 'Unsubscribe' button when you receive your next email.

Please note that Ivory Lane Insiders Loyalty Program may be altered, including cancellation, at any time without prior notice.