Please contact us at email@example.com if you wish to return an item for refund or exchange, or if you have any questions or concerns about your item. Our standard terms and conditions for refund and exchange are listed below. Please read washing directions carefully - we cannot return items that were damaged when the washing directions were not followed.
For eligible items (see non-eligible list below) our refund/return/exchange policy lasts 14 days from your receipt of your order. Your item must be unused, in the same condition that you received it, and in the original packaging with all original tags attached as initially received by you.
The following items are NOT eligible for return, refund, or exchange:
any item not in its original condition, or is damaged or missing parts for reasons not due to our error
tags have been removed
- any item that is returned, or a return request is submitted, more than 14 days after delivery
"Final Sale" items and some sale/discount items (see product description for return/exchange limitations)
See “Return Shipping” section below for details on shipping your return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original method of payment. Note - it may take several days for your bank or credit card company to post your refund. Please contact us at firstname.lastname@example.org if you have any questions or concerns about your refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, notify you of the approval or rejection of your exchange, and process/ship you the replacement item(s).
Refund and exchange amounts will be calculated based on what the prices and discounts would have been for the adjusted cart in consideration of the returned/exchanged items. For example, if an item from a 3-item order is returned, any 3-item volume discount applied to the original order would be replaced with a lesser 2-item discount in effect at the time. In this case the refund amount will reflect this difference and will be less than the item price noted on the website and on the original invoice.
Contact us at email@example.com for return shipping instructions. Buyer is responsible for return shipping costs. Shipping costs from us to you for replacement (exchanged) items will be covered by us. Unless directed otherwise by our customer service staff, please do not send your purchase back to the manufacturer.
We will cover shipping costs arranged by us for the return/exchange of defective or not-as-ordered merchandise during the 14-day return period. For discretionary returns/exchanges during this period, you will be responsible for paying the return shipping costs for returning/exchanging your item. Original shipping costs are non-refundable.
We have a pickup/drop off location in SE Calgary. Calgary returns can be dropped off at this location, and exchanges can also be made here. Email firstname.lastname@example.org for instructions.